SASSA Rolls Out National Training to Improve Queue Management and Reduce Long Waiting Times

The South African Social Security Agency (SASSA) is intensifying efforts to improve service delivery and reduce long queues at its local offices across the country. As part of its 2025–2030 strategic plan, the agency has launched a national training programme aimed at standardising its Queue Management System and improving operational efficiency in frontline offices. SASSA spokesperson Andile Tshona said the initiative is designed to reduce waiting times, ease congestion and […]