The South African Social Security Agency (SASSA) has condemned the illegal practice of selling queue positions at its offices across the country, warning that it exploits vulnerable beneficiaries.
The agency said the practice targets those most in need, including the elderly and people living with disabilities who rely on social grants for survival.
SASSA has vowed to take action against those involved, including any officials who may be complicit.
Spokesperson Paseka Letsatsi said the agency will strengthen security measures and work closely with law enforcement to ensure accountability.
“We take serious exception to these acts, as they happen at the doorsteps of our offices and create the impression that we are complicit in and encourage this exploitation of our people. We condemn this in the strongest possible terms, and we cannot allow it to continue,” Letsatsi said.
“To this end, SASSA will strengthen its security systems, working with law enforcement agencies to curb the scourge by ensuring that law and order are enforced against those involved,” he added.
SASSA CEO Themba Matlou reiterated the agency’s commitment to improving operational efficiency and prioritising service delivery to clients.
Matlou also encouraged beneficiaries to make use of the agency’s self-service online tools, including the eLife Certification system, to verify their details when required instead of visiting local offices, helping to reduce waiting times and transport costs.
VOC News
Photo: Supplied
